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Our IT-9800 has customers raving, applauding the chair and its features as well as the customer service that comes with the chair forever! Praised for its luxurious appearance and more, the IT-9800 is a chair that is bound to wow the crowds!
“Hi Troy, thanks for the analysis on the chair. You are very correct that visually the 8200 and 8800 are almost identical. But the 8800 is not the same as the 8200. It has Infinity’s most advanced back mechanism available and is only sold through the company, either direct or at trade shows. The 8800 has advanced programming, audio and back mechanism over the 8500 or 8200 and is indeed the current best featured model available. I got this information from three different people, two at the Infinite Therapeutics company and one from an owner of a massage / back therapy company in Minnesota. After personally sitting in all three chairs, I can attest that the 8800 has a HUGELY noticeably different massage experience. Feels like real hands are working that back at times.Not sure how you might use this information, or if it will prompt you to dig a little deeper as I did after reading your review. I thought they were similar too, and was also confused why I could not see the 8800 being sold at any online massage chair dealer. By the way, the only way I was able to sit in the 8800 and get the demo was because the owner of the shop has it in his office, not on the floor. Yup, he paid for it direct from Infinity. (Betting he was able to score a better deal than you or I though”
Sure the Olympics don't consider customer service a sport, but if they did, we are sure we would have 10's across the board! We believe customer service doesn't end with a sale but continues for as long as our customers need us! We are in the business to please and that is exactly what we will always do. Frank's testimonial attests our claim as an Olympic Gold in customer service!
"Ian, I feel compelled to write to thank you, Tim, Tony, and whomever else had a role in helping me fix my IT-6900. At about four months old the chair experienced an unusual 'glitch' that I reported to your company. Your team listened to my evaluation of the issue and responded by quickly sending two components that could be at fault. I followed the directions that were with the parts and after a few minutes the chair was better than ever. I use my chair every morning to relieve discomfort caused by diabetic neuropathy, so I really appreciated your speedy response. The chair was within the warranty period so there was no cost to me. Thanks to all of you. I will recommend your company whenever I can for fair pricing and excellent customer support." Frank M., Palm Bay, Florida.