What is White Glove vs. Standard Delivery?

October 15, 2015

Are you ready to buy an Infinity Massage Chair, but wondering how the delivery works for such a large item? Not to worry, you have options. Infinity offers both standard and white glove shipping—so whether you can handle the assembly on your own or you need assistance, we've got what you need.

What Does Standard Delivery Include?

Standard curbside delivery is included for free with every Infinity purchase. With standard delivery, you won't encounter unpleasant surprises like hidden fees. The price you see is the price you pay for your Infinity Massage Chair.

Standard curbside deliveries are booked through our preferred carrier. Typically, the carrier calls in advance to set up a delivery date and time frame with you. Standard massage chair delivery does not include assembly, and the driver will usually leave it "curbside," or at the end of your driveway.

How Long Does Standard Delivery Take?

Standard curbside delivery generally takes about 5 to 8 business days. Please note, however, that delivery time may vary based on the item you purchased (e.g.: made-to-order), item availability, shipping location, and other extenuating circumstances.

What is White Glove Delivery?

If you feel more comfortable with a professional bringing your chair into your home and assembling it, you can request White Glove Delivery for a nominal fee.

White glove service eliminates any stress of moving and assembling your chair. It includes a two-person delivery team who will place your massage chair in the room of your choice. The delivery agents will even bring it up two flights of stairs. Most importantly, white glove service includes full assembly.

Once your massage chair has been unpacked and installed, the delivery team will remove any debris from your home and ensure your chair is functioning properly. With white glove delivery, you'll be stress free and enjoying your shiny new massage chair before you know it!

Who Provides White Glove Delivery?

Infinity Massage Chairs hires a third-party company to fulfill its white glove services. Our white glove company is reliable and professional, with agents located throughout the nation so we can get products to our customers in a timely manner.

How Long Does White Glove Delivery Take?

White glove delivery takes about 10 to 12 business days. The white glove agent will typically call you within 1 to 2 days of receiving your shipment to schedule your delivery.

What is a Remote Location?

Some Infinity Massage Chair customers may need to wait a little longer because they live in a "remote location." Don't worry, this doesn't mean you live in the middle of nowhere! This just refers to an area that is remote relative to the agent's location and the majority of their customers. You may end up receiving your massage chair a bit later because the white glove agents often need to schedule special times to travel to particularly "remote" areas.

Regardless of the few extra days it may take to receive your Infinity Massage Chair via white glove service. you'll be happy knowing your chair will be fully set up and taken care of.

When Will You Ship My Massage Chair?

Infinity typically processes and ships orders within 24 hours. If your order is submitted over the weekend, it will be processed on the following business day. Again, shipment time may vary pending unexpected situations.

How Can I Track My Shipment?

Our shipping department usually emails your tracking to you within 24 hours from when your massage chair has shipped. This will include a link to the carrier's site, contact information, and your tracking number. You'll be able to easily trace your shipment to have a more specific idea of when you'll be receiving your massage chair.

Do you still have questions about your massage chair delivery and installation? Call our Infinity Massage Chair specialists today at 603-347-6006 to learn more! You can also browse our massage chairs at www.infinitymassagechairs.com.

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